Frequently Asked Questions

General Questions

  • Suncrest Mobile Home Park II - 7810 W. Peoria Avenue, Peoria AZ 85345

  • Yes!  We offer a FREE Trial lesson for new families to SwimWorks Swim School. Please come in, meet our instructors and try us out to make sure we are the right place for your family.  Click here to request a free trial lesson!

  • Our Swim Level Finder can help determine your child’s swim level. Our customer service team can help with any questions on our swim levels to help determine what is best for your child.

  • • We offer 30-minute Group Lessons that can have up to 4 swimmers in the lesson.

    • We offer both 30-minute and 20-minute Private and Semi-Private lessons

    • Private lessons will have just one swimmer in the lesson

    • Semi-Private lessons will have two swimmers in the lesson that you bring together. This can be for siblings, friends, cousins – even if they are at different swim levels! Our instructors will work with each swimmer at their own level.

    • We also offer 3-Person Private Lessons: In this lesson, you bring together the 3 swimmers that you would like to be in the class. Siblings, friends, cousins – even if they are at different swim levels. Our instructors will work with each swimmer at their own level.

  • • Monthly Auto-Pay Enrollment – Group Lessons and all Private Lessons can participate in our monthly auto-pay enrollment. Your credit card will be placed on file and you will be charged on the first of the month for the number of lessons in that month. If your child swims 1x/week, you will be charged for 4 lessons/month. If your child swims 2x/week, you would be charged for 8 lessons/month. When there is an extra week in the month, you would be charged for 5 lessons, if applicable.

    • Single Lesson Purchase and Punch Passes – All of our Private lessons can be purchased individually or in 5-Pack and 10-Pack Punch Passes.

  • • Yes, upon registering, you will be charged an annual registration and service fee of $30 per family. The registration fee will be charged again on the year anniversary.

  • • We do offer a 10% Military Discount for active military.

  • • Yes! We have a fantastic adult program to help adults learn to swim.

  • • Yes! Our instructors are trained to work with special needs swimmer of all ages.

First Day – What to Expect

  • • Most swimmers come dressed and ready to go in their swim suit. Please bring swim goggles and a swim towel. If your child is not potty-trained, they will need to wear two (2) re-usable swim diapers like "Happy Nappy" or "Big Elephant" swim diapers or a single "Happy Nappy Duo" swim diaper (which is double-lined).

  • • Your child’s swim instructor will welcome your child into the lesson and make sure they are comfortable and ready to go. Your swim instructor will also make sure your child is in the right swim level.

  • • To prevent any bathroom-related incidents in the pool, please make sure to arrive early for your swim lesson and accompany your child to the restroom. Additionally, if your child is below the age of 3 or has not yet been potty-trained, please make sure that they are wearing two (2) re-usable swim diapers like "Happy Nappy" or "Big Elephant" swim diapers or a single "Happy Nappy Duo" swim diaper (which is double-lined).

  • • We completely understand that you might need to miss a lesson and allow one make-up lesson each month. We only ask that you are currently enrolled to use make-up lessons.

    • And, make-up lessons do not expire so you can make-up a missed lesson whenever it is best for you as long as you are actively enrolled.

    • You can book a make-up lesson up to a week in advance but once it is scheduled, it cannot be re-scheduled (can’t make-up a make-up lesson!)

    • To cancel a lesson, you will need to submit an “absence” through the Customer Portal any time prior to the start of the lesson to be missed.

  • • In the event of an unexpected SwimWorks closure, we will issue your child a complimentary make-up lesson that can be scheduled at your convenience, any time during active enrollment. We will notify families of unexpected closures as soon as we can via phone, text and email. In the event of vomit or fecal matter found in the pool, we will follow state guidelines and ensure student safety.

Swimmer Progress – Moving to the Next Level

  • • We evaluate each swimmer to address any situation where a class is not a match based on the skill level of the group. If you have concerns, please let your instructor or a manager know right away. Our goal is to provide the best lessons for our students and to always have students in the best class for their skill and development level.

  • • You will receive swim progression reports for your child on a monthly basis. Swimmers will be regularly evaluated and your swim instructor and our Deck Supervisor team will work together to inform parents as skills are being mastered and ensure swimmers are progressing to the next swim level when current swim level skills are achieved.

  • • Swimming is a skill learned through repetition. If your child is able to practice at home, (some skills even in a bathtub!), or attend swim lessons two times per week, it will improve their swim progression to achieve their swim goal.

  • • Every child will progress differently based on their individual needs and experience. Our instructors will work with your child helping them to master all of the skills at their current level to progress as timely as possible.

Program Information

  • • Swimmers can begin swimming lessons as early at 6 months old!

  • • Our Group Swim Lessons can have up to 4 swimmers in the class.

  • Yes, we offer all 3 types of Private lessons!

  • • Yes! If you refer a friend who is new to SwimWorks, when they sign up, you will receive $15 credit towards your next month’s tuition!

Water-Babies – Parent & Tot Swimming Lessons

  • • Little ones can start as young as 6 months old!

  • • The biggest reason is water safety! However, your little one will also benefit from many physical, intellectual and social benefits from gaining balance and hand-eye coordination, to improved eating and sleeping patterns, to strengthening social, personality and confidence development.

  • • Children under the age of 3 years old who are not potty trained must wear two (2) re-usable swim diapers like "Happy Nappy" or "Big Elephant" swim diapers or a single "Happy Nappy Duo" swim diaper (which is double-lined).

Schedule

  • • You can start any time that works for your family!

  • • Click Here to access our Customer Portal and see lesson schedule/availability.

  • • We know that consistency is important and we do our best to have the same swim instructor teach your child’s swim lesson. However, if your swim instructor would like a day off or gets sick, you will have a substitute swim instructor for the lesson.

  • • We will do our best to help find a schedule that works best for your family and to keep your children swimming at the same time, or close to the same time based on their swim level and availability.

Instructors & Deck Supervisors

  • • We have a very successful and proven swim progression that we train each of our instructors. We have a detailed, extensive training process as well as ongoing skill review and targeted training to keep our instructors the best in the industry!

  • • Each of our instructors is trained to work with each swimmer at their unique swim level – and to take over a lesson for an instructor who might not be available.

  • • Our Deck Supervisors monitor swim lessons to ensure safety protocols are followed and that ou instructors are maintaining the highest level of quality instruction. Deck Supervisors also test swimmers on a monthly basis, send Progress eamails to families with details on swim skill achievement and work to be the direct point of contact for families with any questions about their swimmer’s swim lesson and progression.

How Do I Withdraw From Lessons?

  • • Parents must either submit the "Withdrawal Form" from our website; or log into your account on our "Customer Portal" and request a drop date. The drop date must be prior to the monthly charge on the 1st of the month. As example, if you want to stop lessons by June 1st, you can submit a drop date for May 31st.

    • Make-up lessons that have not been used cannot be used for any auto-pay enrollment lessons and do not have any cash value. Make-up lessons must be used before a student's last auto-pay enrollment lesson.